Terms of Service

You must complete our enrollment and Know-Your-Customer (KYC) verification process before Services are activated. You represent that all information submitted during enrollment is accurate and that you have authority to bind your organization to these Terms.

• You are responsible for maintaining the confidentiality of your account credentials and enabling two-factor authentication where available.
• You are responsible for all activity that occurs on your account, including calls and messages placed through your numbers.
• You must notify us promptly of any unauthorized use of your account.

Use of the Services is subject to our Acceptable Use Policy. Violation of that policy may result in suspension or termination of Services.

Fees for the Services are as set out in your order form or the service catalog at the time of enrollment. Invoices are due on the terms stated at checkout. Non-payment may result in suspension of Services following notice.

We work to maintain high availability of the Services but do not guarantee uninterrupted service. Scheduled maintenance and factors outside our reasonable control (including upstream carrier or internet outages) may affect availability.

We may suspend or terminate Services for non-payment, violation of these Terms or the Acceptable Use Policy, suspected fraud, or as required by law or a carrier partner. You may cancel Services in accordance with your order form or by contacting support.

To the maximum extent permitted by law, Aovatalk is not liable for indirect, incidental, or consequential damages arising from your use of the Services. Our aggregate liability under these Terms is limited to the fees paid by you for the affected Services in the three months preceding the claim.

We may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be directed to your account team through the support portal.