Acceptable Use Policy

You may not use the Services to:

• Place fraudulent, spoofed, or unlawful robocalls, or falsify Caller ID/ANI information
• Conduct telemarketing or automated dialing campaigns without required consent, registration, or in violation of applicable do-not-call, TCPA, or equivalent regulations
• Transmit spam, phishing, vishing, or other deceptive communications
• Engage in traffic pumping, toll fraud, or artificial inflation of call/message traffic
• Harass, threaten, or abuse any person
• Violate the intellectual property, privacy, or other rights of any third party
• Interfere with or disrupt the integrity or performance of the Services or underlying carrier networks
• Use the Services in violation of export control, sanctions, or other applicable law

Customers using DID, toll-free, or SIP trunking services must comply with applicable numbering, STIR/SHAKEN caller authentication, and traffic labeling requirements. We may monitor traffic patterns to detect fraud, spam, or abuse and may block, filter, or suspend traffic that presents a risk to our network or carrier partners.

Outbound calling campaigns run through our dialer must maintain lawful abandonment rates, honor opt-out and do-not-call requests, and comply with applicable consent requirements for the jurisdictions you are calling into.

If you become aware of misuse of the Services, or receive complaints regarding calls or messages associated with your account, notify our support team promptly through the portal.

We may investigate suspected violations of this AUP and take action we deem appropriate, including warning, rate-limiting, suspending, or terminating access to the Services, with or without notice where necessary to protect our network, carrier partners, or other customers.

We may update this AUP from time to time to reflect changes in applicable law or carrier requirements. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.