Privacy Policy

We collect information you provide directly, including:

• Account and enrollment details (name, company, business address, contact information)
• Know-Your-Customer (KYC) and compliance documents submitted during onboarding
• Billing and payment information
• Support messages and communications with our team

We also collect information automatically through your use of the portal, such as login activity, device and browser information, and service usage/call detail records necessary to operate and bill for the Services.

• To verify your identity and complete KYC/compliance review of your application
• To provision, operate, and support the services attached to your account
• To communicate with you about your application, account, and service status
• To bill for and collect payment for Services
• To detect, investigate, and prevent fraud, abuse, and security incidents
• To comply with applicable law, regulation, and lawful requests from authorities

We do not sell your personal information. We may share information with service providers who help us operate the portal and Services (e.g., hosting, payment processing, identity verification), telecommunications carriers and underlying network partners necessary to deliver the Services, and regulators or law enforcement where required by law.

We retain account, KYC, and billing records for as long as your account is active and for the period required by applicable telecommunications and financial recordkeeping regulations thereafter.

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and two-factor authentication for account access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal information, subject to our regulatory recordkeeping obligations. To exercise these rights, contact your account team through the support portal.

We may update this Privacy Policy from time to time. Material changes will be communicated through the portal or by email to your account contact.

Questions about this Privacy Policy can be directed to your account team through the support portal, or to our privacy team via the contact details provided in your service agreement.